The company “Microsoft” revealed a technical malfunction that caused the suspension of some of the company’s services globally, confirming that it is investigating the service interruption that led to the disruption of the services of Office and Outlook (Outlook)
The company “Microsoft” revealed a technical failure that caused the suspension of some of the company’s services globally, confirming that it is investigating the service interruption that led to the disruption of the services of Office, Outlook and Teams.
The company reported authentication issues for its cloud services, which means that people are having problems signing in to the online services Teams, Outlook, and Office.
The company confirmed that those who previously signed into the “Office 365” program are still able to continue using the service.
In its post, the company talked about problems in certain parts of its infrastructure that cause authentication requests not to be processed in a timely manner, noting that it has taken steps to solve this problem.
We’re investigating an issue affecting access to multiple Microsoft 365 services. We’re working to identify the full impact and will provide more information shortly.
— Microsoft 365 Status (@MSFT365Status) September 28, 2020
The company added that, in parallel, it has redirected users to alternative systems to provide services to them.
In a statement posted on “Twitter”, the company blamed the latest update of the service for causing the blackout, and said that the update will be retracted to alleviate the problems.
At 3 a.m. UTC, Microsoft is reporting mostly restored services, but a small subset of customers in North America and Asia Pacific still have no access to services.
Due to the outbreak of the “Corona” epidemic, users have relied on services such as (Teams) to attend meetings or participate in educational classes. In April, Microsoft reported 75 million daily active users in Teams as a result of an increase in the number of people working from home.