Tesla returns 135,000 Model S and X vehicles due to touchscreen malfunctions


Tesla is recovering 134,951 Model S and Model X cars after pressure from the National Highway Traffic Safety Administration (NHTSA) over touchscreen malfunctions, as the NHTSA filed a recall request in an official letter dated Jan.13 to Tesla, saying the Model S 2012-2018 and 2016-2018 Model X pose a safety issue.

According to the British newspaper “Daily Mail”, the agency said, the touch screen malfunctions have caused major safety problems, including loss of rear vision or backup camera images, external turn signal lighting, windshield defogging and defrosting systems. That may reduce the driver’s visibility in inclement weather.

It also asked Tesla to respond to the summons request by January 27, and Tesla agreed on the same day, while Tesla said in its file with the NHTSA that in order to achieve and ensure the best ownership experience for customers it agreed to a voluntary withdrawal.

Tesla sold about 531,500 cars from 2012 through 2018, and recalled cars could amount to about 15-20%.

The problem stems from the memory chip made by Nividia with an integrated 8GB flash memory device, which is partially filled every time the car is started, and when it reaches full capacity, the device fails.

The NHTSA said in November when it raised its investigation that it had reviewed 12,523 claims and complaints about the issue.

Also, in a review conducted by the NHTSA last month, Tesla provided an assurance that all modules would inevitably fail due to the limited storage capacity of the memory device.

Despite this, many of the complaints filed with the NHTSA were that Tesla required owners to pay for the replacement of the unit once the warranties expired.

Tesla will replace the defective part and compensate customers who paid to replace the part that failed, and Tesla had acknowledged the problem, but said that if the screen does not work, the driver can perform the use of mirrors, and if the screen is not visible to control the climate control and defroster settings, the driver will be able On cleaning the windshield manually.

But in the end, the agency was not satisfied, and recall of these cars is scheduled to begin on March 30th, and owners of defective screens will be notified of the listing of their car.


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