The year 2020 provided valuable lessons about how and why tech business leaders need to prove their business models in the future – whether we like it or not, and it has forced companies to take huge leaps forward in adopting and developing new technology, as well as harnessing the lessons learned from this. The pivotal year for lasting changes in strategies and infrastructure.
Many lessons have also been learned about how organizations can look ahead and leverage technology to prepare themselves for future success, according to TheNextWeb.
Here’s what, as a tech leader, you need to know to create a truly suitable business model for the future:
1. A future audit doesn’t have to be complicated
The idea of future auditing may seem intimidating to many because it is wrapped in worrying notions about long-term commitments. Many leaders hear “proof of the future” and envision adhering to a whole host of technology that they will have to hold in perpetuity. New business needs, but this is simply not true.
There’s really no such thing as a future piece of hardware or software, does anyone still own a PalmPilot? Ultimately all technologies become obsolete, which is one reason only about 30% of digital transformations are successful.
So what is a future audit?
The audit of the future is not about adopting any specific technical devices, but rather about creating a business model supported by infrastructure that will not need to change much as the technology advances.
Fortunately, the foundation of the future platform has only two requirements: power and high-speed internet connection in every room.
Once you get that, you don’t have to be stuck with any particular tech hardware.
The software must be a service that can evolve, and the hardware must not be so expensive that it cannot be updated, upgraded, or replaced over time.
2. You are involved in a strategy – not part of the technology
When organizations set their sights on digital transformation more often, they focus on specific solutions rather than platforms or strategies, but a solution in an underlying system has the ability to add other components as necessary.
If hospitals want virtual clinical services to be a permanent component of bedside care, they must invest in strategies that drive lasting change and make future work auditing efforts more efficient for employees.
The company should be an attractive home for top talent, and business innovations should help the company become more competitive.
3. Future protective work strategies must revolve around employee concerns.
The two most important stakeholders in any organization are your employees and your customers – in that order, in the world of online reviews, it is easy to focus your attention on your customers and forget about your employees, but if you care about your employees, they will take care of your customers.
Of course, the situation in healthcare is a little different. Nurses will take care of patients no matter what, and make the most of any tools they are given to provide the highest level of care possible, but that does not mean that they are immune to fatigue or stress.
In a recent study, Gartner found that moderately stressed employees underperform by about 5%, which costs the company an average of tens of millions each year.
In 2019, employees saw, on average, 12 changes in their daily work. Now think about how many changes they saw in 2020 and the sheer amount of stress experienced by the primary workers.
And changing burnout can be stressful, so any future auditing efforts must answer the question, “What’s the benefit for my staff?” Addressing their concerns goes a long way towards building trust and cohesion, which are major factors in combating employee fatigue and paving the way for change.
The new way of doing things has to be better than the old way – for your employees and clients, one of the trends that I see in hospitals and tech companies is to move towards using a mix of personal and virtual employees.This works because employees and clients are better off with a mix of physical and virtual services.
Now that more than a year has passed since the start of the pandemic, we hope you have had the opportunity to catch your breath and reassess, this is the year that you take what you learned in difficult times and use these lessons to make lasting change in your organization.
Auditing your business model in the future means laying the foundation for resilience, it means improving processes for your employees and customers – now and in the future.