Elon Musk is one of the most targeted Twitter users, especially with the number of tweets he posts all the time. Staff have been asked to contact some of the owners of these posts and ask them to delete them.
According to a Business Insider report, which cites the claims of a former Tesla employee, a team of more than 20 employees searches for social media posts and review sites for customer complaints against the company, and this now appears to be pretty standard practice that most companies would publish.
However, the former Tesla employee also revealed that these employees have asked customers to delete complaints posts if and when they are resolved, and not only that, there is another team of 9 members whose role seems to be to research the posts that Musk mentioned in them.
A former Tesla Energy manager told Business Insider that employees were asked to take a look at #Elon or #TeslaEnergy — or anything related to Tesla or its CEO.
This came as no surprise because earlier this year, Tesla Energy published a job listing looking for a sales and customer support specialist, and the job description read, “Teslas energy support specialists deal with a variety of customer issues while providing world-class customer service.” He also indicated that “the role of the specialist is to resolve or escalate complaints through appropriate channels and address the escalation of social media directed at the CEO through critical thinking.”